Contact Us

Sizing - 

Do you have a size guide? All our sizes are UK sizes and are listed within the product description. Please refer to the below for size charts outside of the UK. If you are unsure of sizing please email info@thestyleeditltd.com  

Clothing - 

UK size 12: Bust: 37 in, waist: 30 inches.  

UK size 14: Waist: 30.5–32 in. 

UK size 16: Waist: 32.5–34 in.   

UK size 18: Waist: 34.5–36 in.   

UK size 20: Waist: 36.5 - 38 in.

UK size 1: Equivalent to a size 8 in Europe.  

UK size 2: Equivalent to a size 10 in Europe. 

UK size 3: Equivalent to a size 12 in Europe.  

UK size 4: Equivalent to a size 14 in Europe.  

UK size 5: Equivalent to a size 16 in Europe.  

Shoes - 

UK 3 USA 5 EU 36 

UK 4 USA 6 EU 37

UK 5 USA 7 EU 38

UK 6 USA 8 EU 39

UK 7 USA 9 EU 40

UK 8 USA 10 EU 41 

Customer Services - 

How can I contact customer services? Please call 0333 404 8310 or use the 'contact us' form above, if you have any general questions or enquiries.

How do I make a complaint? Please email complaints@thestyleeditltd.com if you need to raise a complaint. We pride ourselves on our customer service and would like to resolve any complaints as quickly as possible.  

What are your opening hours? We are open Monday-Saturday 9am-5pm & Sunday 10am-4pm. 

Account Details - 

What if I have forgotten my password to log in to my account? Please locate the 'your account' section, where you can re-set your password. You will be provided with a link with instructions to reset.  

Can I edit my personal details? Yes. In your account section, you can update any necessary details.  

How do I subscribe to emails? At the bottom of our home page www.thestyleeditltd.com, you can subscribe to our emails/newsletters & promotional offers.  

I want to opt-out of the email list, how can I do so? Of course. Please, action this via your account, or alternatively this option will be available within any emails we have sent. Any problems, please email info@thestyleeditltd.com, or use the 'contact us' form above. where we can assist!  

Loyalty Programmes - 

Can I join a loyalty programme? We currently do not offer a loyalty programme. But please check back shortly, as this is in the pipeline! We value all our customers and would love to show our appreciation.  

Orders - 

I haven't received / can't find my order confirmation email - how do I check my order has been received? Please check the email has not gone in to your spam/junk folder, in the first instance. If you still cannot locate it, nor is it in your 'my orders' section of 'your account' then please email us at orders@thestyleeditltd.com or use the 'contact us' form above, where we can check our end and resend a confirmation email.  

How will my order be packaged? All our orders are sent using sustainable packaging, which is recyclable & environmentally friendly. We use The Tiny Box Company for some of our packaging/boxes. We are passionate about reducing our carbon footprint and doing what we can when working in this field. Any fragile items, will also be labelled as such, for the couriers to be aware. As well as, being packaged accordingly, with sustainable bubble wrap and recyclable tissue paper.  

How do I cancel or amend my order? Please refer to the following policy -  www.thestyleeditltd.com/policies/shipping-policy. If you no longer have the option to cancel/amend the order via 'your account', then it is too late as the order has been processed and/or completed. Please email orders@thestyleeditltd.com or use the 'contact us' form above, as soon as possible, should you have any concerns over an order.  

I haven't received my order? Please check the provided tracking order details, from Royal Mail, to see if any delivery delays are in place. Whether outside of The Style Edit Ltd.'s control or not. If the order is showing as delivered, and an image of delivery is available, then please check with any neighbours to see if they have taken the parcel in for you. If the order is showing with no updates, or any other errors/issues then please email us at shipping@thestyleeditltd.com or use the 'contact us' form above, with your order number as the subject heading. We will look into it asap and respond with the solution.  

I think I will miss my delivery? In the instances where you think you will miss your delivery / delivery window then please either 'track & divert' the delivery via your tracking email, in the first instance. Or see if a neighbour can take the item in for you. You can sometimes update this in your tracking email to allow the courier to know where to deliver the parcel to. They will leave a delivery card through your letterbox to show who took the parcel in, and the date & time. If the item requires a signature, and you and/or a neighbour is unable to take the parcel in, then a calling card will be left, with details of how to arrange a re-delivery or where to pick the parcel up from, if you prefer.  

My item arrived damaged, what can I do? In the unfortunate event an item/s arrive damaged, then please email us at shipping@thestyleeditltd.com or use the 'contact us' form above, so we can look in to this further. We will then respond accordingly.  

Billing - 

Payment method failed or pending? Please check the card used, is active, and that the card details / expiration date has been entered correctly upon checkout. If the card is active, or other methods being used are still failing, then please contact us for help - using the above form.  

Which payment methods do you accept? We accept Clearpay (please see bottom of page for details), AMEX, Apple Pay, Shop Pay, Union Pay, Diners Club, PayPal, Mastercard, Discover, VISA Debit/Credit & Gift cards. Options for all payment methods, will be made available during checkout. We may change payment methods available, including adding of new methods without the need to notify customers prior.  

Which currency will I be billed in? Customers will be billed in their own country's currency. Any issues with billing as shown on receipts, then please email us at billing@thestyleeditltd.com or use the 'contact us' form above.  

Do you accept Bitcoin or other digital currencies? We do not accept Bitcoin, or other digital currencies.  

Are the payment methods on your website safe & secure? Yes, all payment methods and checkouts are safe and secure. We only use the best technology and authentication procedures to protect customers data.  

I have a code/gift voucher to redeem. How can I use it? Great! Please input the code upon checkout in to the 'discount code' box. Only one code can be used at any one time. T's & C's may apply, please check these for each code/voucher provided.  

Where can I find current promotions/ discounts? We will send out promotional emails (once subscribed) which will detail any promotions and/or discounts currently available. We will also update our socials and website!  

Charges & Duties - 

Do you charge VAT? We do not currently charge VAT on our orders. Should this change, this will be at a rate of 20% and will be viewable on receipts/ invoices, with a breakdown of costs.  

Will I pay taxes for any international shipping? Orders placed, applicable to international shipping will be subject to the relevant customs charges. The Style Edit Ltd will not be held accountable for extra charges via customs. Any concerns please refer to the following policy - www.thestyleeditltd.com/policies/shipping-policy. 

Shipping & Delivery - 

Where do you ship to? We deliver worldwide! Please refer to our shipping policy -  www.thestyleeditltd.com/policies/shipping-policy. If you are unsure if we deliver to you, then please use the 'contact us' form above. We are in the process of adding more delivery destinations.  

What is my delivery status? Please refer to the delivery email with relevant tracking link. Please email delivery@thestyleeditltd.com for further help. 

How long does it take for my order to be delivered?  Please refer to following shipping policy - www.thestyleeditltd.com/policies/shipping-policy.  

  Returns - 

Where can I find the returns policy? Our returns policy can be found here -www.thestyleeditltd.com/policies/refund-policy.  

Do I need to pay for return shipping? The Style Edit Ltd will pay for the return shipping. Please refer to the returns policy www.thestyleeditltd.com/policies/refund-policy for further notes. We want our customers to be 100 % satisfied with their order. In the instances when this isn't quite right, we still want to show our appreciation. Please wait for the return label / QR code before sending back any parcels. A return can be started in your account or by contacting us. Please do not send any parcels until we have approved it. Items such as food, underwear (unless unworn/still in packaging) & perishables are exempt from being returned. In some instances, we may be able to offer an exchange, so please reach out! returns@thestyleeditltd.com

Can I return my order if I bought via TikTok shop? TikTok returns must be actioned via the TikTok platform. Any returns trying to be actioned through the website when purchased from TikTok will not be accepted. Please refer to TikTok and our returns policy. If you need help, please contact us via TikTok with your order number.  

Refunds - 

How long does a refund take to process? Refunds will be issued upon our approval of the returned items. We will send an email once approved. Refunds will be made back to the original payment method within 15 working days (bank holidays will delay refund time-frames). Please note, if returning items purchased with a gift card, then a new gift card will be issued with the correct amount. No money shall be provided, in this instance. Any questions, please email refunds@thestyleeditltd.com 

  

Clearpay FAQ's - 

1. What is Clearpay? Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly. The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority. 

2. How do I use Clearpay? Just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex). If you've used Clearpay before, just log in to your Clearpay account. Then complete your order! 

3. Where can I use Clearpay? Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.

4. Who can use Clearpay? Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address. Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply. See Clearpay Terms of Service for further details.

5. How does the Clearpay payment schedule work? Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase. If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly. 

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date. 

6. What if I can't pay a Clearpay instalment? If you cannot make a payment, please contact Clearpay here. As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. 

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less. Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details. 

7. When will my items be delivered if I use Clearpay? Clearpay orders are delivered within our standard delivery timeframes like any order from Merchant Site.

8. Is there a limit to how much I can spend on a single Clearpay transaction? Yes, your order value including shipping must be between Merchant Minimum Order and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

9. Can I use another form of payment with Clearpay? Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.

10. How do I return or exchange an item purchased with Clearpay? Items purchased with Clearpay follow our standard return process.

Please note, refunds for Clearpay purchases will be refunded from Merchant Site to Clearpay. We cannot provide an exchange or cash refund. 

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay. 

You can view the details by logging in to your Clearpay account.

11. Where can I find out more about Clearpay? Visit the Clearpay website h ere for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy h ere .